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Refund Policy

Last updated: August 2026

1. Scope

This Refund Policy applies to all paid EdgeBalancer plans purchased in Indian Rupees (INR) via our payment partner Cashfree. By purchasing a plan you agree to the conditions described below.

2. Trial — No Charge, No Refund Needed

The Free Trial is free and requires no payment. Because no charge is collected, there is nothing to refund. Trial access simply expires at the end of the trial period.

3. Monthly Plans

Monthly paid plans are Student — ₹49 / month and Pro — ₹299 / month (30-day tenure, one-time payment, no auto-renewal).

A full refund is available within 3 calendar days of the order only if no load balancer or gateway has been deployed under the plan. Once any load balancer or gateway has been created and deployed, the service is considered consumed and no refund will be issued for that order.

4. Annual Plans

Annual paid plans are Student-annual — ₹470 / year and Pro-annual — ₹2,870 / year. Annual plans save 20% versus paying monthly.

A full refund is available within 7 calendar days of the order only if no load balancer or gateway has been deployed under the plan. Once any load balancer or gateway has been deployed, the service is considered consumed and no refund will be issued.

5. Upgrades & Downgrades

When you upgrade (for example Free → Student, Student → Pro, or monthly → annual), a new order is created. The refund window for that upgrade order is counted from the upgrade time and follows the same rules above (3 days for monthly upgrades, 7 days for annual upgrades, only if no LB/gateway has been deployed after the upgrade).

Downgrades are not refundable. If you downgrade to a lower plan, the current higher plan remains active until its planExpiresAt and then reverts to the lower tier. No partial refund is issued for the price difference.

6. How to Request a Refund

To request a refund within the eligible window:

  1. Email support@nexoral.in from your registered email address.
  2. Include your Cashfree orderId and the reason for the request.
  3. We will verify eligibility (window + no deployment) and confirm by reply email.
Processing: Approved refunds are processed within 7–10 business days to the original payment method via Cashfree. After we initiate the refund, your bank or card issuer may take an additional 2–5 business days to credit the amount.

7. No Refund After Window or After Expiry

No refund will be issued:

  • After the 3-day (monthly) or 7-day (annual) window has passed.
  • After the plan has expired — expired plans are not refundable.
  • If any load balancer or gateway has been deployed under that order (service consumed).
  • For downgrades or for the unused portion of an active tenure.

8. Jurisdiction

This policy is governed by the laws of India. Any disputes arising from payments or refunds are subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal, and to your rights under the Consumer Protection Act, 2019.

9. Contact

For refund-related questions:

Email: support@nexoral.in

Please include your orderId for the fastest resolution.